Credit Counseling

Credit counseling is a free service that helps you evaluate your finances and identify debt relief programs. InCharge’s certified credit counselors may help you enroll in a  debt management program, lowering your interest rates and monthly payment.

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About Consumer Credit Counseling

Frequently Asked Questions (FAQs)

What Does Credit Counseling Cost?

InCharge offers the service with a certified credit counselor, free of charge. During your counseling session, you’ll be provided with the following at no charge:

  • A portion of your credit report listing your current credit card accounts, balances, and minimum monthly payments for each.
  • A counseled budget including personalized recommendations on how to save money in each major budget category
  • An action plan providing you with a recommended debt solution, as well as alternate debt solutions available to you

During your credit counseling session and after, you can choose the debt solution recommended by InCharge, or not. The choice is yours.

If you qualify for and decide to enroll in the InCharge debt management program, there is an average set-up fee of $40, and an average $25 monthly fee, not to exceed $75 and $55, respectively. Learn more about debt management program fees.

Who Is Eligible For Credit Counseling?

There are no eligibility requirements for credit counseling. Anyone in need of debt relief is eligible.

Can I Do Credit Counseling Online?

Absolutely. InCharge is proud to offer an online credit counseling option where you enter your information and receive a personalized debt relief solution without ever having to speak to a person. If a debt management program is recommended, you can add or delete credit accounts, choose a payment due date and set-up automated payments, all without having to call in to a counselor.

How Much Debt Do I Need For the Debt Management Program?

We do not have a minimum debt requirement for the debt management program. Our goal is to create a payment plan that is affordable and enables you to pay off your debt within a three to five year period. Our clients have, on average, credit card debt of $15,000. Though we have enrolled clients with as little as $1000 in debt, and more than $100,000 in debt. Our clients have an average annual income of $36,000.

Will Credit Counseling Ruin My Credit Score?

Participating in a credit counseling session will not be reflected on your credit report and it will not impact your credit score. However, changes in your financial behavior, especially after choosing a debt solution, may have a positive or negative impact on your score. For example, joining a debt management program and having your credit cards closed may initially lower your score. But making on-time payments you can afford over time, could raise your score. A study published by the National Foundation for Credit Counseling found that participants saw a 50 point average increase in their credit scores, 18 months after finishing the service. This gain applied to those in the bottom quartile of credit score.

Read Will Credit Counseling Ruin My Credit Score for a better understanding of how credit scores are calculated.

What Does A Credit Counselor Do?

If you choose to do your counseling over the telephone, we’ll connect you with a certified credit counselor who will do the following: collect information about your income, assets and expenses. They will then pull a copy of your credit report and review your debts with you. Based on your income, assets and debts, your credit counselor will make a debt relief recommendation to you which may include bankruptcy, a debt management program and/or recommendations for how to reduce items in your budget to help you pay off your debt faster.

Read more about what happens during a credit counseling session.

How Long Does Credit Counseling Take?

NFCC-certified financial counselors conduct 20-40 minute interviews to gather information about a person’s financial situation and provide a personalized debt relief solution.

How Can You Offer Free Credit Counseling?

In 2015, InCharge Debt Solutions delivered over 90,000 free counseling sessions. That’s a lot of free financial guidance. How do we pay for it? We receive funding from a number of our other nonprofit programs that help pay for the certified credit counseling we’re able to offer, absolutely free, to anyone who calls, nationwide.

Are Debt Counselors Certified?

Our debt counselors must complete intensive financial counseling and become certified by the NFCC. Besides being certified, many of InCharge’s credit counselors have over 10 years of experience as a financial counselor. They’ve helped people through every kind of financial downturn, from losing a loved one to catastrophic illness, to job loss. They can help you too.

Is There An App for Credit Counseling?

InCharge created an app for credit counseling called the Debt Solution Finder App. The good news is that this app is available for both Android and iPhones.

Download the Credit Counseling App: Debt Solution Finder

Five Advantages To Working With A Consumer Credit Counseling Company

  1. Impartial financial advice from a nonprofit organization not trying to sell you anything
  2. Financial counselors are trained and experienced
  3. Nonprofit credit counseling is offered 100% free of charge
  4. You may qualify for a debt management program that could lower your interest rates and reduce fees.
  5. Budget counseling gives you tips and advice you can use today to reduce your expenses

Fast Facts about Nonprofit Credit Counseling and Debt Counseling Services

Certified credit counselors are trained in the following: budgeting; credit; collections and debt management; consumer rights and responsibilities and bankruptcy.

Anyone considering a non-profit debt management plan or bankruptcy, must first undergo credit counseling.

Financial and personal information offered by clients is confidential. Meeting with a counselor, and identifying a debt solution, won’t impact your credit score.

InCharge Debt Solutions helped clients pay off over $108 million dollars in credit card debt in 2015.

Besides helping credit counseling customers find a debt relief solution, InCharge refers counseling clients to state, federal and other relief nonprofit resources. Last year, InCharge made almost 100,000 referrals to housing, employment, food, healthcare and other relief programs.

InCharge credit counselors are able to provide savings tips for every line item in your household budget, from how to save money on your utilities to your cell phone.

How To Choose A Credit Counseling Company?

The Federal Trade Commission recommends contacting non-profit credit counseling companies, like InCharge Debt Solutions, for in-person, over-the-phone or online counseling. Most non-profit agencies like InCharge offer the service for free.

The FTC website warns that non-profit status does not guarantee the services are free and suggests careful research before choosing a credit counseling company.

Take time to do research before choosing a credit counseling agency.

Five Characteristics of a Reputable Credit Counseling Company

  1. Nonprofit: Choose a nonprofit credit counseling agency like Incharge – that is a member of the NFCC, the National Foundation for Credit Counseling.
  2. Licensed and Accredited: Make sure the agency is licensed and accredited. The National Foundation for Credit Counseling (NFCC) requires member organizations to adhere to strict standards and regular audits for data security, counselor accreditation and results-oriented customer service.
  3. COA-Certified: Be sure the organization is certified by Council on Accreditation before signing up for their program. Be certain the counselors are certified, preferably by the NFCC.
  4. Low Complaints: Contact the state attorney general or Better Business Bureau for records of complaints and how the agency responded to complaints.
  5. Free Education: Choose an agency that provides free financial literacy education to clients and the general public.

For-Profit vs. Non-Profit Credit Counseling Services

The NFCC, which certifies credit counselors has approved 83 non-profit agencies. No for-profit companies are accredited by the NFCC.

“We pride ourselves on the fact that 100 percent of the money that consumers send our approved agencies, goes to the creditors,” Pam Carter, the senior director of membership at the NFCC, said. “We don’t hold anything back. That’s not always the case with the for-profit agencies.”

Credit counselors at nonprofit credit counseling agencies operate under strict state and organizational guidelines designed to insure they act in their client’s best interests. Non-profits are frequently audited by states to insure they comply with all of that state’s regulations, and they must demonstrate that they are acting in the best interests of all of their clients. For example, InCharge offers clients monthly newsletters with money-saving tips and stories of people who have gotten out of debt to help motivate clients to do the same.

Does Consumer Credit Counseling Work?

A recent credit counseling study has produced significant research findings for the debt relief industry, showing that it is effective in helping people pay off more debt and faster. Researchers at Ohio State University compared two groups of financially distressed people with similar characteristics. The first group received credit counseling and the second did not. Those who received the service reduced their credit card debt by nearly $6,000 within 18 months of counseling. Those who had not received counseling, reduced their debt by only $3,600. Additionally, counseled participants’ available credit ratio was 19% higher than non-counseled available credit. Download the NFCC OSU Credit Counseling Statistics Final Report – 2016.

Data Highlights: Credit Counseling Improves Financial Habits and Confidence

The credit counseling study also tracked people’s feelings about their own financial situation. Three months after receiving a session, surveys reported the following results:

  • 67 percent said that counseling helped them better manage their money
  • 68 percent said it helped them set financial goals.
  • 70 percent said it improved their financial confidence
  • 73 percent said they are paying their debt more consistently.

Credit counseling works because it provides people with the time and tools to focus on their financial situation. The nonprofit version of this service provides a holistic, high-level view of an individual or family’s debts, assets, income and expenses before recommending a debt relief strategy. These services work because the solutions provided are personalized and specific, and because counselors are well-trained and non-biased.

Additionally, it can also helps consumers consolidate debts into one monthly payment, reducing missed and late payments.

Alternatives To Credit Counseling

Before deciding to work with a debt relief company, take a moment to learn about the Telemarketing Sales Rule for debt relief companies which stipulates that no one can charge you advanced fees before they’ve offered you a service.  Report violators to the Federal Trade Commission.

Debt Consolidation

With debt consolidation, your debts are combined into one monthly payment. You can achieve debt consolidation with an InCharge Debt Management Plan – but to qualify, you must complete a credit counseling session.

Debt Settlement

With debt settlement, you pay only a portion of the total amount owed, and the lender forgives the remaining balance. High fees charged by debt settlement companies as well as the negative effect on your credit score may make debt settlement a last resort option for you.


If your combined debts are double or triple your household income and you don’t qualify for any interest-reducing debt relief programs, you may a good candidate for bankruptcy. A credit counselor can advise you as to whether or not bankruptcy may be the best option for you.


What Happens During Nonprofit Credit Counseling?

On average, a consumer credit counseling session takes about 30 minutes. You can receive a session online or over the telephone. You’ll provide information about your income, expenses and debts, after which you’ll receive a personalized debt relief solution.

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Why Choose InCharge for Credit Counseling?

InCharge is the only national credit counseling service that offers online counseling: enter your income, assets and debts and you’ll receive a personalized debt relief solution – all without having to talk to a person. Other reasons to choose InCharge for consumer credit counseling services: A+ rating from the BBB and we are certified by the NFCC.

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Military and Veteran Debt Relief

InCharge offers nonprofit counseling to military service members, veterans and their families, free of charge. We recognize that service members from all branches of the military face unique financial challenges related to frequent relocations, deployment, disability and PTSD. We’re here to help.

Learn More

About the author

Veteran journalist/blogger Tom Jackson has worked for newspapers in Washington D.C., Sacramento, Calif., and Tampa, Fla., racking up state and national awards for writing, editing and design along the way. Tom also has been published in assorted sports magazines, and his work has been included in several annual “Best Sports Stories” collections. Most recently, his blogging for various websites on the 2016 election won a pair of top honors from the Florida Press Club. A University of Florida alumnus, St. Louis Cardinals fan and eager-if-haphazard golfer, Tom splits time between Tampa and Cashiers, N.C., with his wife of 40 years, college-age son, and Spencer, a yappy Shetland sheepdog.