What Happens During a Credit Counseling SessionOn average, a consumer credit counseling session takes about 30 minutes. Whether you pursue online credit counseling or telephone counseling, here is what will happen during your session:

  1. Information: You’ll provide basic contact and demographic information.
  2. Financial Situation: You’ll share information about your income and assets.
  3. Budget: You’ll provide a detailed list of your expenses. You’ll receive an analysis of your expenses and recommendations for how to reduce them.
  4. Debt: You’ll pull your credit report for a detailed list of your current credit card debts and other loans.
  5. Solution: You’ll receive a personalized debt relief solution.

If the Debt Management Plan is the best solution for your situation, you will be provided with:

Regardless if you are online or contacting one of our counselors by phone, finding the best solution to your debt problem can be done from the privacy of your home and on your time schedule.

How Should I Prepare For My Credit Counseling Session?

To make the session as valuable as possible and to limit the amount of time required, you should have a list of your current expenses (what you pay monthly for rent/mortgage, utilities, cell phones, car loans, school loans, food, etc.). You’ll also need to know your monthly household income. It is helpful to have access to recent credit card statements, but not required.

Will I need to provide my Social Security Number?

When you work with a certified credit counselor, it’s important that they have all your financial information at hand in order to understand your complete credit situation and offer a personalized solution. Your credit counselor will request your social security number (or you will be asked to provide it online), but be assured that all personal information is confidential and carefully protected. By providing your social security number, your credit counselor will be able to pull your credit report and review your total debt situation. You will receive a copy of this report.