Collection calls should eventually stop. However, in some cases it takes up to three consecutive, on-time payments through the debt management program before the calls stop completely. Should a creditor call, please inform them that you are working with InCharge Debt Solutions. If they call again, notify your counselor at 877-486-4916, and he or she will contact the creditor. It's important not to ignore any mailings or calls from your creditors, so please keep us informed of any contact you have from your creditors or their collection agencies, and of course, any other concerns you might have as soon as possible.