What can I do to be successful on a Debt Management Program?
Make your payments on time. E-Pay is the best and easiest way to
ensure that your payments are timely, since the amount is automatically deducted
from your account on the day you specify. This eliminates the possibility of mail
delays or forgetting to obtain a money order or cashier’s check on time.
Review your creditors' statements. It is your responsibility to
check your statements to see if creditors have reduced interest rates and waived
fees (if applicable), and to see that your payments are being applied correctly.
It can take up to three months for these benefits to be applied. InCharge does not
see or receive copies of your creditor statements. Should you notice that an account
has been turned over to a collection agency or that a creditor has changed an account
number or address, let us know immediately. Keep your statements organized for reference
by filing them in your Welcome Kit binder.
Do not make payments directly to your creditors. Send all payments,
including any late or extra payments you might be able to make, directly to InCharge
Debt Solutions. If you decide to pay your creditor directly, they may elect to drop
you from the Debt Management Program and reverse your benefits.
Do not apply for or accept any additional credit. Doing so could
result in your disqualification from our Debt Management Program and deny you the many benefits you
have been awarded. We know credit offers can be tempting, but opening new credit
also may disqualify you from the program and add more debt that you will be unable
to pay. Remember, you’re trying to pay down your debt, not increase it!
Keep your personal information updated. Keeping your personal information
current will enable InCharge to provide the best possible service. Contact your
Customer Care Counselor or log-in to your online account immediately with any changes
to your name, address, telephone number, or email address.
Never miss or make a late payment. Doing so could risk your benefits,
your reduced interest rates may be increased, and late fees could be imposed.