Departments
All office hours are Eastern Standard Time...
Credit Counseling
New credit counseling clients
Toll Free: 1-877-906-5599
Certified Credit Counselors are available
Monday - Friday: 8am - 11pm
Saturday: 9am - 6pm
Customer Service
Existing InCharge clients
Toll Free: 1-888-734-6229
Customer Service agents are available
Monday - Friday: 8am - 6pm
Housing Counseling
New or existing Housing clients
Toll Free: 1-877-712-6040
Certified Housing Counselors are available
Monday - Friday: 9am - 5pm
Bankruptcy Counseling
New or existing Bankruptcy clients
Toll Free: 1-866-729-0049
Certified Bankruptcy Counselors are available
Monday - Friday: 8am - 9pm
Holidays
InCharge is closed on the following holidays
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas Day
Speak with a counselor @ 
800-565-8953

InCharge® Debt Solutions (IDS) is a 501(c)(3) nonprofit organization offering confidential and professional credit counseling, debt management services, bankruptcy education, housing counseling and educational initiatives promoting financial literacy.  InCharge is trusted and reputable and has helped over a million people like you repay a staggering $2.8 billion in debt.  With an A+ rating from the Better Business Bureau, InCharge is also a member of the National Foundation for Credit Counseling (NFCC) and is accredited by the prestigious Council on Accreditation (CoA).  When your financial future is a stake, you want to partner with a trusted leader who provides sound, legitimate and proven solutions for getting out of debt.

Our Mission

InCharge helps people achieve and maintain a better financial future through high quality, responsive counseling and personalized education.

Our Vision

InCharge improves the lives of people seeking a better financial future.

Meet the InCharge Debt Solutions Corporate Officers.

Learn more about InCharge by reading the Annual Report.

Memberships/Affiliations

  • Member of NFCC (National Foundation for Credit Counseling)
  • Accredited by the Council on Accreditation (COA)
  • On the Board of Directors of Jump$tart Coalition for Personal Financial Literacy
  • Affiliated with InCharge Education Foundation, Inc. (ICEF) which provides financial literacy training to service members and their families through MilitaryMoney.com
  • InCharge Certified Financial Counselors (23 of them) invited to assist in “Making Home Affordable Foreclosure Prevention Workshop” sponsored by the U.S. Department of the Treasury and the U.S. Department of Housing and Urban Development.

Awards/Recognition

  • Awarded the “Circle of Excellence” by the National Business Research Institute (NBRI) in 2010, 2009, 2008, recognizing InCharge’s dedication to measuring and improving its customers’ level of satisfaction.
  • Selected to “Top 100: Companies for Working Families” (Orlando Sentinel) eight years in a row.
  • InCharge Education Foundation (ICEF) selected as “Not-for-Profit Organization of the Year” in 2008.
  • “MilitaryMoney.com” Earns Top Ten Status in the Kiplinger.com “Personal Finance Guide for Military Families,” 2009.
  • InCharge Debt Solutions has been officially recognized as an adopter of the National Industry Standards for Homeownership Education and Counseling and is a HUD-approved housing counseling agency.
  • InCharge Education Foundation wins Excellence in Financial Literacy Education (EIFLE) Award in 2008.

Services

  • Budget and Credit Counseling: Professional, certified counselors offer individual advice for developing and balancing budgets, managing money, using credit wisely, and building a savings plan. InCharge provided over 500,000 confidential budget and debt counseling sessions during the last five years.
  • Debt Management Plans (DMP): InCharge can customize a DMP for you to provide debt relief that is a sound alternative to bankruptcy.  A DMP will consolidate your debt payments into one manageable monthly amount because InCharge will work with your creditors to lower your interest rates – and usually eliminate late fees – so you can pay down your debts in a much shorter period of time at a lower monthly cost than you’re now paying.  When you start a DMP with InCharge, the collection calls are reduced and you can get debt relief without another loan or dealing with bankruptcy.
  • Housing Counseling: InCharge is approved by the US Department of Housing and Urban Development (HUD) to help consumers in the state of Florida with their housing needs.  Facing foreclosure?  We review your individual situation and provide you with possible short- and long-term solutions.  InCharge can also help you with pre-purchase counseling.
  • Bankruptcy Counseling and Education: InCharge is among a select group of agencies approved by the Executive Office for United States Trustees to issue certificates in compliance with the Bankruptcy Code.  Anyone who files for bankruptcy must complete a credit counseling session from an approved provider and receive a Certificate of Counseling before filing.  InCharge also provides pre-file debtor education courses to individuals seeking discharge from bankruptcy. InCharge and its affiliates have provided over 750,000 bankruptcy course sessions since 2006.
  • Education: InCharge provides money-management and housing finance education seminars and workshops. In addition, the InCharge Education Foundation maintains an extensive library of financial education materials and resources covering a wide array of money management topics.

InCharge Education Foundation, Inc.

InCharge® Education Foundation, Inc. (ICEF), a 501(c)(3) nonprofit organization, provides educational products and services that promote improved personal financial literacy of consumers nationwide, encompassing everything from community outreach workshops and eLearning tools to bankruptcy credit counseling and Military Money. Meet InCharge Education Foundation's Board of Trustees.

ICEF serves consumers from many walks of life, civilians and military, students and the retired, and anyone who could benefit from personal finance education. Its educational tools and services include: 

  • Military MoneyMilitary Money is a leading source of financial literacy resources, tools and news for America’s Servicemembers. From the GI Bill to VA loans, frequent moves to deployment preparation, the military and their families face unique financial challenges. MilitaryMoney.com provides those who serve with empowering, timely information so they can Serve, Save and Be InCharge. 
  • Military Money Minutes: Daily 1-minute tips broadcast on Armed Forces Radio to military bases around the world. InCharge Education Foundation has produced over 2000 Military Money minutes on every financial topic that touches a service member's life, from VA loans, to the GI Bill, to making the most of your Thrift Savings Account to how to manage your finances while deployed. Also available on iTunes.
  • Military Money guide books: These hard copy and ebooks help service members learn about about financial topics most relevant to them.